CANADA 911 SUPPORT

Differences between traditional 911 service and dialling 9-1-1 via the textPlus app

With traditional phone services, your 911 call is sent directly to the nearest emergency response centre. With textPlus, your 911 call is forwarded to a third-party operator who will route your call to the appropriate emergency response centre (anywhere in the country).

Remember to verify your location

Because you can move your device with the textPlus app installed between locations, the emergency operator will not have your name, location or contact information available. You must immediately inform the emergency operator of your location and contact particulars any time you call 911. Do not risk sending emergency services to the wrong location.

Be prepared during any service interruption

textPlus calling service depends not only on your continued use of the app, but also on Internet connectivity and power to function. In the event of power, network, or Internet outages (including congestion), or if your service is suspended due to non-usage, you may experience a failure, disruption or delay in your 911 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.

Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call. If you are inadvertently disconnected, call back immediately.

You must notify members of your household and other potential users of your textPlus service of the nature and limitations of 911 emergency calls.