textPlus Privacy Policy
Last Updated: September 1, 2025
Your privacy is very important to us.
This Privacy Policy recognizes the importance of protecting your personal information and explains how textPlus, Inc. (“we,” “our,” “us”) collects, uses, protects, and discloses personal information (“Personal Information”) when you use the textPlus and Nextplus websites (“Site”) and/or our SMS, instant messaging, voice telephony or other services (“Services”), including our textPlus and Nextplus mobile applications (“Mobile Applications”). This Privacy Policy also explains your choices for managing your information preferences and exercising privacy rights available under applicable privacy laws.
As discussed in detail in this Privacy Policy, we use cookies, session replay technologies (e.g., tracking your online session), and other tracking technologies. We may also share data with service providers.
SCOPE AND EFFECTIVE DATE
This Privacy Policy applies to your personal use of the Services and the Personal Information handled or otherwise processed by us in our business, including information we collect through our Site, platform, Mobile Applications, and Services. This Privacy Policy does not apply to third-party websites, services, or applications, even if accessible through our Services.
PERSONAL INFORMATION WE COLLECT
Information you provide to us.
Depending on how you use our Site, Mobile Applications, and Services, we may collect the following types of information:
Account and contact information. If you create an online account, request information about us, or use our Services, we may collect certain information that can be used to identify you, including your first and last name, telephone numbers, e-mail addresses, customer numbers, username and password, date of birth, biographical information, unique personal identifiers, online identifiers, Internet Protocol addresses, or device identifiers (“Contact Data”). We also collect any other information you add to your account profile, including information you may provide voluntarily, such as your ethnicity, gender, or sexual orientation. The decision to provide certain Personal Information is optional.
CPNI. We may collect information about the calls and texts you place and receive, including the type, location, destination, and amount of voice calling or text messaging you use.
Data about others. We may collect information about the names, phone numbers, profile photos, and other information you provide about your contacts.
How you use our Sites and Mobile Applications. We may collect information about your browsing, searching, and buying activities, such as your IP address, device numbers and identifiers, web addresses of the sites you come from and go to next, screen recordings, keystrokes, cursor movements, screen interactions, and clicks, browser and operating system information, platform type, connection speed, application performance (e.g., crash logs, battery life, loading time, latency, framerate or technical diagnostics), and other attributes.
Inferences. We may use inferences from any collected information to create a profile about your preferences and characteristics.
Job applications. We may post job openings and opportunities on our Services. If you reply to one of these postings by submitting your application, resume, and/or cover letter, we will collect and use the personal information you provide.
Messages and Message Data; User-Generated content. When you send or receive messages using our Services, we process and store your message content (including voice, text, audio, video, photos, images, and videos), log and connection data, and other related information (“Message Data”). We also collect profile pictures, comments, questions, works of authorship, and other content or information you generate, transmit, or otherwise make available on the Services and associated metadata. Metadata includes information on how, when, where, and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data. We process and store this content to provide these Services to you, so you can retrieve the content again when logging in to our Services from a second device or when logging into our Services again after logging out (much like an email provider). Your messages and all their content can be deleted anytime via the inbox feature by deleting the conversation.
Other Data. We may collect other data we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.
Security and Fraud Protection. We collect information to authenticate your identity when you contact us or use our mobile applications.
Transactions and Payment Data. We may collect information about your payment transactions, payment history data, order numbers, and details about services you received.
Surveys. We may also contact you to ask you to participate in surveys. If you decide to participate, you may be asked to provide certain information, including Personal Information.
Information collected automatically or from third parties.
We may collect Personal Information automatically using specific techniques when you use our Services:
Location Data. We may utilize a feature that, when you open and use/interact with our apps on your mobile device or access the Sites by or through a mobile device or through your browser, automatically accesses, collects, processes, monitors, and/or remotely stores “location data,” and may include GPS coordinates (longitude and latitude), IP address, or similar information regarding the location of your device unless you configure your device operating system settings to prevent our collection of location information. We use this information for safety purposes (e.g., 911). We may derive the general area you are in and the internet service provider you use from your IP address. When you authorize us to access your device’s precise location, we may use it for marketing and advertising, analytics, fraud prevention, security, and compliance.
Automatic data collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Services, our communications, and other online services such as:
Device Data Collection. When you download and use our Services and visit our Sites, we may automatically collect your internet protocol (“IP”) address, user settings, MAC address, user data including email, name and location, browser information including plug-ins, device type, operating system, time zone setting, unique identifiers (including advertising identifiers), language settings, mobile device carrier, and radio/network information (e.g., Wi-Fi, LTE, 5G).
Online Activity Data. When you access our Site or Mobile Applications, we may automatically collect the type of web browser you use, your information service provider, the pages or screens you view, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times and duration of access, and whether you opened our emails and clicked links within them.
Tracking Technologies. Some of the automatic collection described in the Personal Information we collect section above is facilitated by the following technologies, which we may place or which may be placed by our service providers and business partners:
Cookies. Cookies are small text files placed in device browsers that store preferences and facilitate and enhance your experience. We use cookies and other technologies to help us tailor our Sites to our users, offerings, and marketing. Some features of our Sites may not work as intended if you decline to allow cookies or deactivate cookies. We use multiple types of cookies: operationally necessary, performance-related, functionality-related, and advertising or target-related. You may have software on your computer that will allow you to decline or deactivate Internet cookies, but if you do so, some site features may not work correctly for you. For instructions on removing existing cookies from your hard drive and/or blocking cookies from all websites, go to your Internet service provider, operating system, or browser’s website for detailed instructions.
Operationally necessary. This includes Technologies that allow you access to our Services, applications, and tools required to identify irregular site behavior, prevent fraudulent activity, engage in network management, improve security, or use our functionality. These cookies will always be on and cannot be switched off in our systems.
Performance related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services (see “Analytics” below).
Functionality related. We may use Technologies that allow us to offer you enhanced functionality when you access or use our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences, interests, or past items viewed.
Advertising or targeting related. We may use first-party or third-party Technologies to deliver content on our Services or third-party sites, including ads relevant to your interests.
Pixel Tags or Web Beacons. Pixel tags (also known as web beacons or clear GIFs) are pieces of code embedded in our Services that collect information about engagement on our Services. Using pixel tags allows us to record, for example, that a user has visited a particular web page or clicked on a specific advertisement. We may also include web beacons in e-mails to understand whether messages have been opened, acted on, or forwarded.
Mobile Application Software Development Kits (“SDKs”). SDKs are third-party computer code that may be used for various purposes, including providing us with analytics regarding the use of our mobile applications, integrating with social media, adding features or functionality to our app, or facilitating online advertising. SDKs may also enable third parties to collect information directly via our Mobile Applications.
See “Your Rights and Choices” below to understand your choices regarding these Technologies.
Analytics. We may use website analytics and other third-party tools to provide you with the best possible experience with our platforms, Site, Mobile Applications, and offerings. Some of our analytics partners include, but are not limited to:
Google Analytics. Google Analytics provides statistics and analytical tools to assist with search engine optimization and marketing purposes. You can opt out of Google's collection and processing of data generated by your use of the Services.
Google Firebase. Google Firebase is a cloud-based platform that provides analytics to improve and insights into app usage, user retention, and behavior. Mobile Application usage and performance, user retention, and user behavior. You can view the Google Privacy Policy here: https://policies.google.com/privacy.
RevenueCat. RevenueCat is a mobile subscription platform that provides customer analytics and insights for customer experience and marketing purposes. You can view RevenueCat’s Privacy Policy here: https://www.revenuecat.com/privacy/
Information from other sources
We may obtain Personal Information about you from other sources, including through third-party services and organizations, to supplement your information. For example:
Business development and strategic partnerships. We may collect Personal Information from individuals, third-party services, and organizations to assess and pursue potential business opportunities.
Fraud and security. We may collect information from other third-party providers for identity verification, security monitoring, and other services that help us protect our Services.
Service Providers. We may collect information from marketing partners, third-party integrations, publishers, and others participating in our marketing programs.
Users of the Service. We may collect information from users of the Services who share information with us when you text or chat with them or when you save your contact details to their mobile devices.
Collection and Use of Sensitive Personal Information
We have collected the following categories of sensitive Personal Information (as defined under specific US state privacy laws) from consumers within the last twelve months:
Complete account credentials;
Contents of textPlus text messages; and
Precise location information.
HOW WE USE YOUR PERSONAL INFORMATION
We use your Personal Information for various business purposes, including providing our Services, administrative purposes, and marketing products and services that may interest you, whether from textPlus or nonaffiliated third parties, as described below. When we process your Personal Information, we do so when (i) needed to perform our responsibilities in connection with our obligations to you, (ii) we have a legitimate interest in processing your personal information, (iii) we have a valid legal basis for doing so, and (iv) we have your consent to do so. We retain Personal Information about you for as long as necessary to provide you with the Services. Sometimes, we keep your Personal Information for a longer period of time if required to comply with our legal obligations or as permitted by applicable law. Afterward, we retain some information in a de-identified and/or aggregated form but not in a way that would identify you personally. We may use automation, including artificial intelligence, to assist us with these uses.
To Provide our Services
We use your information to fulfill our contract with you and provide you with our Services, such as:
Managing your subscription and accounts;
Providing access to certain features of our Services;
Answering requests for customer or technical support;
Communicating with you about your account, activities on our Services, and policy changes;
Billing and processing your payment methods for the Services;
Providing advertising, analytics, and marketing services;
Processing applications if you apply for a job we post on our Services;
Providing, developing, customizing, and personalizing the Services, including training artificial intelligence models (e.g., customer service, improving our Services, detecting spam, etc.)
Providing you with customized materials about offers, products, and services that may be of interest, including new content or services from us or nonaffiliated third parties; and
Using the information for internal business purposes, such as data analysis, benchmarking, audits, research, analysis, studies or surveys, and identifying usage trends.
Administrative Purposes
We use your information for various administrative purposes, such as:
Pursuing our legitimate interests, direct marketing, research and development (including marketing research), network and information security, and fraud prevention;
Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity;
Measuring interest and engagement in our Services;
Researching and developing products, services, marketing, or security procedures to improve their performance, resilience, reliability, or efficiency;
Improving, upgrading, or enhancing our Services;
Monitoring internal sales and other metrics;
Ensuring internal quality control and safety;
Authenticating and verifying your identities, including requests to exercise your rights under this Privacy Policy;
Auditing relating to interactions, transactions, and other compliance activities;
Enforcing our Terms of Service and other policies; and
Complying with our legal obligations, protecting your vital interest, or as may be required for the public good.
Marketing and Advertising Products and Services from textPlus or Nonaffiliated Third Parties
We work with third-party marketing and advertising companies (“Ad Networks”). These companies may collect and use information about your use of the Mobile Applications or Services to provide targeted advertisements about goods and services that may interest you. Advertisements may be shown via the Site, the Services, Mobile Applications, or third-party websites. These companies may place or recognize a unique cookie on your computer or use other technologies like Web beacons.
Our Privacy Policy does not cover any use of information that an Ad Network may collect from you. It also does not cover any information you may provide to an Ad Network or an advertiser whose goods or services are advertised through the Site or the Services. If you wish not to use this information to serve targeted ads, visit DoubleClick’s opt-out page or the Network Advertising Initiative opt-out page. Please note that this does not opt you out of being served advertising. You will continue to receive generic ads. You can also opt out of targeted ads on mobile ads by logging into your textPlus account and opt out of personalized ads. You can also refer to information provided by your device manufacturer or mobile carrier for additional instructions for opting out of targeted advertising.
D. Other Purposes
Automated decision-making. We may engage in automated decision-making by analyzing your online behavior and interests to recommend specific products or services, including in connection with AI and ML models. The processing of your Personal Information will not result in a decision based solely on automated processing that significantly affects you unless such a decision is necessary as part of a contract we have with you, we have a proper legal basis, we have your consent, or we are permitted by law to engage in such automated decision making. If you have questions about our automated decision-making, please contact us as outlined in “Contact Us” below.
Consent. We may use Personal Information for other purposes disclosed to you when you provide Personal Information or with your consent.
Using de-identified and aggregated information. We might also share information collected from you from the Site with a third party if that information has been de-identified or aggregated in a way that does not directly identify you.
Disclosing your Personal Information to Third Parties
We may disclose your Personal Information to third parties for various business purposes, including to provide our Service, to help respond to customer service inquiries from our Mobile Application platform providers, to protect us or others, or in the event of a significant business transaction such as a merger, sale, or asset transfer, as described below. We do not share your information with third parties who are not business partners (as discussed below) for their direct marketing purposes unless you consent. textPlus may use certain services to prevent fraud.
We also may use and share with third parties, including advertisers, non-personal information you provide when using the Services, such as general demographic and location information that does not identify you personally. Advertisers may use this information to make predictions about your interests or preferences and display advertisements on our Services and other sites across the Internet tailored to your interests. The use and disclosure of such non-personal information are not subject to any restrictions under this Privacy Policy.
Disclosures to Provide Services
The categories of third parties we may share your information with are described below.
Advertising Partners. We may share information collected from you on the textPlus Site or the Mobile Applications with third-party service providers or consultants who need access to the data to perform their work on textPlus’s behalf, such as a website analytics company or our third-party advertising partners. These third-party service providers are limited to accessing or using this data only to provide services to us. They must provide reasonable assurances that they will appropriately safeguard the information.
Affiliates. We may share Personal Information and Message Data with businesses controlled by or under common control.
Business Partners. We may share your Personal Information with business partners to provide you with a product or service that may interest you. We may also share your personal information with business partners with whom we offer products or services jointly. These partners may also use our information to customize offers and services for you or their marketing purposes.
Service Providers and other partners. We may share your Personal Information with our vendors, third-party service providers, and partners who use that information to help us provide our Services. This includes service providers that provide us with hosting and maintenance, customer relationship management, data storage and management, fraud prevention, security, content threat analysis, and compliance. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider and its subcontractors must agree to use reasonable security procedures, comply with the law, and adopt other practices appropriate to the nature of the information involved to protect your Personal Information, Message Data, and Contact Data from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information, Message Data, or Contact Data other than as specified by us.
Standard Analytics Information. We may use and disclose certain aggregate or anonymous data regarding the Site and Services to third parties.
Disclosures to Protect Others
We may disclose your Personal Information to a third party if (i) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or government request (including to meet national security or law enforcement requirements), (ii) to obtain legal advice, (iii) to enforce our agreements and policies, (iv) to protect the security or integrity of the textPlus Site, Mobile Applications, or our services and products, (v) to protect ourselves, our other customers, or the public from harm or illegal activities, (vi) to respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing a death or serious bodily injury; or (vii) permitted by law. If textPlus is required by law to disclose any of the Personal Information that directly identifies you, then we will use reasonable efforts to provide you with notice of that disclosure requirement unless we are prohibited from doing so by statute, subpoena, or court or administrative order. Further, we object to requests that we do not believe were issued properly.
Disclosure in the event of merger, sale, or other asset transfers
If we go through a corporate sale, merger, reorganization, receivership, dissolution, purchase or sale of assets, financing, or similar event, your Personal Information, Usage Data, and Message Data may be part of the assets sold, transferred, or shared in connection with due diligence for any such transaction as permitted by law and/or contract. Any acquirer or successor of text Plus may continue to use the information we collect from you through our website as described in this policy.
Information from Children
We do not knowingly collect Personal Information from children under 13 (or older as required by law). If we become aware that we have inadvertently received Personal Information from a child under 13, we will delete such information from our records. In addition, we recommend that minors aged 13 years or older obtain parental permission before sending any information about themselves to anyone over the Internet. If you believe we have information from or about anyone under 13, please contact us as described in the “Contact Us” section below.
Other Provisions
International Data Transfers.
You acknowledge that all information we process may be transferred, processed, and stored anywhere in the world, including but not limited to the United States or other countries, which may have data protection laws that are different from the laws where you live. We endeavor to safeguard your information consistent with the requirements of applicable laws. If we transfer Personal Information to countries outside the European Economic Area, United Kingdom, or Switzerland, we will put in place appropriate safeguards as required by applicable law to ensure that this transfer complies with the applicable laws and regulations and require our third-party service providers and partners to have proper safeguards as well. Further details can be provided upon request; please contact us as outlined in “Contact Us” below.
Security of Your Information; Links to Other Websites
We are very concerned about safeguarding the confidentiality of your information. We employ measures designed to protect your information from unauthorized access. However, no data transmission over the Internet or other networks can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through the Site or Services, we cannot guarantee the security of any information you transmit on or through the Site or Services, and you do so at your own risk. We also cannot guarantee that unauthorized access, hacking, data loss, or a data breach will never occur. Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party’s website does not mean we endorse or are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.
Your Sharing of Your Information
Please be aware that whenever you share information on a publicly available profile page, community page, or any other public forum, the public may access it. In addition, when you share information in SMS, WAP, instant messages, images, photos, or any other communications with third parties, that information may be passed along or made public by others. That means anyone accessing such information can use it for any purpose, including sending unsolicited communications.
Global Privacy Control
textPlus participates in a service called the Global Privacy Control (“GPC”) that lets you set a “Do Not Sell or Share” preference at the browser level. You’ll need to have a GPC-enabled browser or browser extension that you’ll activate or turn on in the browser. When you visit a website, your browser automatically sends the site a “Do Not Sell or Share” signal, and participating websites like ours will honor your preferences. Note: Not all browsers and extensions offer a GPC setting. To download a GPC-enabled browser, go to the Global Privacy Control website. To check if our website received your GPC signal, click the “Do Not Sell or Share My Personal Information” link in our footer. If we receive your GPC signal, we’ll automatically opt you out of selling your Personal Information and tell you that a GPC signal was used. When detecting your active GPC signal, we won’t allow you to opt back into selling or sharing your Personal Information. Our Mobile Applications utilize Google's User Messaging Platform (“UMP”) or Apple’s AppTracking Transparency (“ATT”) to collect and manage your consent for certain data processing activities in compliance with data privacy laws.
Data Retention
As explained in this Privacy Policy, we will store your Personal Information for as long as it is reasonably necessary for the purposes for which it was collected. In some circumstances, we may store your personal information for more extended periods, for instance, where we are required to do so by legal, regulatory, tax, or accounting requirements. In specific circumstances, we may store your personal information for extended periods to record your dealings with us in case of any complaints or challenges or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings.
Your Privacy Rights and Choices
Your Privacy Rights
To the extent required by applicable law, you may have the right to:
Access, know, or port information about you, including (i) confirming whether we are processing your personal information; (ii) the specific pieces and categories of your personal information collected; (iii) the categories of sources from where your data is collected; (iv) the purpose for collecting your personal information; (v) the categories of third parties with whom we have shared your personal information; (vi) obtaining access to or a copy of your personal information in a structured, commonly used, and machine-readable format; and (vii) receiving an electronic copy of personal information that you have provided to us, or asking us to send that information to another company in a structured, commonly used, and machine-readable format (the “right of data portability”).
Request correction of your personal information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your personal information or refer you to the controller who can correct your personal information.
Request deletion of your personal information, subject to certain exceptions prescribed by law.
Request restriction of or object to processing your personal information, including sensitive personal information.
Withdraw your consent to our processing of your personal information.
Restrict the use of sensitive personal information.
Access information on Automated Decision-Making related to your personal information.
To exercise the rights listed above, please contact us as described in the “Contact Us” section below. Before taking any action regarding your information, we may ask you for additional information to confirm your identity and for security purposes.
Please note that even if you request that we delete the information we’ve collected from you, we may still retain your information in an aggregated or anonymized form that does not identify you. We also will not delete your information if we are legally required to maintain it.
Your Privacy Choices
The online advertising industry provides websites from which you may opt out of receiving targeted ads from data and other advertising partners participating in self-regulatory programs. You can access these and learn more about targeted advertising and consumer choice and privacy by visiting the Network Advertising Initiative, the Digital Advertising Alliance, the European Digital Advertising Alliance, and the Digital Advertising Alliance of Canada. To make separate choices for mobile apps on a mobile device, you can download DAA’s AppChoices application from your device’s app store. Alternatively, for some devices, you may use your device’s platform controls in your settings to exercise your choice. Please see https://www.networkadvertising.org/mobile-choice/ for more information on how to opt out on mobile devices. Please note that you must separately opt out in each browser and on each device.
Supplemental Notice
This supplemental notice (“Supplemental Notice”) for California, Colorado, Connecticut, Delaware, Iowa, Maryland, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Tennessee, Texas, Utah, Virginia residents (“Supplemental Notice States”) only applies to our processing of Personal Information that is subject to the California Consumer Privacy Act (“CCPA”), the California Privacy Rights Act (“CPRA”), the Colorado Privacy Act (“CPA”), the Connecticut Data Privacy Act (“CDPA”), the Delaware Personal Data Privacy Act (“DPDPA”), the Iowa Consumer Data Protection Act (“ICDPA”), the Maryland Online Data Privacy Act (“MODPA”), the Montana Consumer Data Privacy Act (“MCDPA”), the Nebraska Data Privacy Act (“NDPA”), the New Jersey Data Protection Act (“NJDPA”), New Hampshire Privacy Act (“NHPA”), the Oregon Consumer Privacy Act (“OCPA”), the Tennessee Information Protection Act (“TIPA”), the Texas Data Privacy and Security Act (“TDPSA”), the Utah Consumer Privacy Act (“UTCPA”), and the Virginia Consumer Data Protection Act (“VCDPA”) (collectively the “State Privacy Law(s)”) and applies solely to individuals (“consumer” or “you”), who are residents of the states of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Montana, Nebraska, New Jersey, New Hampshire, Oregon, Tennessee, Texas, Utah, and Virginia in our role as a business.
A. Information We Collect
In providing our Services, we may collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”). We utilize Google's User Messaging Platform (UMP) to collect and manage your consent for certain data processing activities in compliance with data privacy laws). Personal Information does not include:
Personal Information collected in the business-to-business context (defined as personal information reflecting a communication or transaction with a consumer, where that consumer is acting as an employee, owner, director, officer, or contractor of another business, non-profit or government entity, and where the communication or transaction occurs solely within the context of us conducting due diligence regarding or providing or receiving a product or service to or from the other business). Deidentified or aggregated consumer information
Publicly available information from government records.
Personal Information excluded from the Supplemental Notice States scope, like health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) or clinical trial data; Personal Information covered by specific sector-specific privacy laws, including the Fair Credit Reporting Act (“FCRA”), the Gramm-Leach-Bliley Act (“GLBA”) or California Financial Information Privacy Act (“FIPA”), and the Driver’s Privacy Protection Act of 1994.
This Supplemental Notice does not address our handling of Personal Information about consumers, which we undertake on behalf of our customers to provide those customers with our products and services. In those contexts, we act as a service provider.
We may have collected the following categories of Personal Information from our consumers in our role as a business within the last twelve (12) months:
The categories of sources from which we collect Personal Information and our business and commercial purposes for using Personal Information are outlined in “Personal Information We Collect” and “How We Use Your Personal Information” above, respectively.
Your Rights and Choices
The State Privacy Laws provide state residents with specific rights regarding their Personal Information. If you are a resident of one of the states with State Privacy Laws, you can opt out of automated profiling that produces legal or similarly significant effects. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request for your minor child. To designate an authorized agent, please contact us as outlined in “Contact Us” below and provide written authorization signed by you and your designated agent. To protect your privacy, we will take the following steps to verify your identity before fulfilling your request. When you make a request, we will ask you to provide sufficient information to confirm that you are the person we collected personal information from or an authorized representative. This may include asking you to answer questions regarding your account and use of our Services.
Exercising Your Rights
If you want to exercise your rights, you can contact us as outlined in the “Contact Us” section below; we will respond to verifiable requests received as required by law. We may also ask you for additional information to verify or process your request. We may also check with third-party identity verification services to verify your identity before taking any action regarding your personal information. We will respond substantively to your verifiable requests within the periods required by law, which is most likely within 45 days unless additional time (up to 45 extra days) is needed, in which case we will let you know.
Certain states permit businesses to charge consumers a fee if their requests are excessive; we may charge a fee for excessive requests.
Verifiable Requests for Copy, Deletion, and Right to Know
Subject to certain exceptions, California consumers can make the following requests twice every twelve (12) months. If we determine that the consumer’s request is excessive, we may charge a fee or notify the consumer of the reason for the denial of the request.
Sales of Personal Information and Targeted Advertising
While we do not sell Personal Information for monetary consideration, we work with nonaffiliated third parties for marketing purposes that help deliver targeted advertising to you. Our use of these services may be considered a “sale” or “sharing” of your Personal Information under certain State Privacy Laws. You may opt out of such selling by completing the “Do Not Sell My Personal Info” link on our webpage or contacting us through one of the methods described in the “Contact Us” section below. We do not collect or have actual knowledge of any “sale” of Personal Information of minors under 16 years of age.
Incentives and Discrimination
We will not discriminate against you for exercising your State Privacy Law rights. We may offer specific financial incentives permitted by State Privacy Laws with different prices, rates, or quality levels. Any permitted financial incentive we provide in the Supplemental Notice States will reasonably relate to your Personal Information’s value and contain written terms describing the program’s material aspects. Participation in an economic incentive program requires prior opt-in consent, which you may revoke at any time.
How to Resolve Disputes Relating to Our Privacy Practices
If you have a dispute about our privacy practices, please contact us as described in the “Contact Us” section below. If we decline to act in response to any of your privacy requests, you have the right to appeal that decision within a reasonable amount of time but no later than 90 days from the date of our decision. To submit an appeal request, you can exercise this right by contacting us as described in the “Contact Us” section below. If you believe your rights have been violated and cannot resolve the issue directly with us, you may file a complaint with your state attorney general’s office.
California’s “Shine the Light” Law
Civil Code Section § 1798.83 permits users of our Sites and Services who are California residents to request certain information regarding our disclosure of Personal Information to third parties for their direct marketing purposes. To make such a request, please contact us as outlined in “Contact Us” below.
SUPPLEMENTAL NOTICE FOR NEVADA RESIDENTS
If you are a resident of Nevada, you have the right to opt out of the sale of certain Personal Information to third parties. You can exercise this right by contacting us as outlined in “Contact Us” below with the subject line “Nevada Do Not Sell Request” and providing us with your name and the email address associated with your account. Please note that we do not currently sell your Personal Information as sales are defined in Nevada Revised Statutes Chapter 603A. If you have any questions, please get in touch with us as outlined in “Contact Us” below.
CONTACT US
If you have questions about this policy or our privacy practices, you may request more information by contacting us at privacy@textPlus.com.